This Return and Refund Policy applies to all purchases made through BudgetBuy.lk. Please read this policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below.
1. General Policy
BudgetBuy.lk aims to provide products that meet acceptable quality standards. Customers are advised to carefully review product descriptions, images, and specifications before placing an order.
2. Eligibility for Returns
Returns are accepted only under the following conditions:
- The item is damaged at the time of delivery
- The item received is significantly different from the description
- An incorrect item was delivered
To qualify for a return, the issue must be reported within the time frame specified in Section 3.
3. Reporting a Return
All return requests must be submitted within 48 hours of receiving the item.
To process your request, you must provide:
- Order number
- Clear photo or video evidence of the issue
Items must be:
- Unused and in original condition
- Returned with original packaging where possible
Requests submitted after 48 hours may not be accepted.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to customer misuse, negligence, or improper handling
- Items showing signs of wear, alteration, or use
- Items purchased during clearance or special discount sales, unless damaged upon delivery
- Products affected by minor variations in colour, size, or appearance
5. Product Variations
Actual product colors, sizes, and finishes may slightly vary due to screen settings or manufacturing differences. These are not considered defects and do not qualify for returns.
6. No Warranty
Unless explicitly stated, products sold on BudgetBuy.lk do not carry a warranty. Issues arising after use or normal wear and tear are not eligible for return or refund.
7. Refund Process
If a return is approved:
- Refunds will be processed only through the original payment method used at the time of purchase
- Cash refunds or bank transfers outside the original payment method will not be provided
- In some cases, store credit may be offered where applicable
Refund processing times may vary depending on your payment provider or bank.
8. Return Shipping
If the return is approved due to an error on our part (damaged, incorrect, or misrepresented item), we will provide return instructions.
Returns sent without prior approval may not be accepted.
9. Customer Agreement
By completing a purchase on BudgetBuy.lk, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
9. Right to Refuse
BudgetBuy.lk reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.
10. Policy Changes
This policy may be updated or revised at any time without prior notice. The version in effect at the time of purchase will apply.
11. Contact Information
For return or refund inquiries, please contact our customer support team using the contact details provided on BudgetBuy.lk, and include your order number for reference.