BudgetBuy.lk respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website.
By using BudgetBuy.lk, you agree to the terms outlined in this policy.
1. Information We Collect
When you use BudgetBuy.lk, we may collect the following information:
- Personal details such as full name, phone number, email address, and delivery address
- Identification details such as NIC or Passport number (where required for verification or fraud prevention)
- Order and transaction details related to purchases
- Technical data such as IP address, browser type, device information, and website usage data
Information is collected only as necessary to process orders, provide services, and improve user experience.
2. Use of Information
We use collected information for the following purposes:
- To process and deliver orders
- To communicate with customers regarding orders, payments, or inquiries
- To send order confirmations, invoices, and transaction notifications
- To prevent fraud and verify customer identity
- To improve website functionality and performance
- To comply with legal and regulatory requirements
We do not sell, rent, or trade personal information to third parties for marketing purposes.
3. Payment Information
Payments are processed through secure third-party payment service providers.
- BudgetBuy.lk does not store or have access to full card details
- Limited transaction details (such as transaction ID, amount, and masked card details) may be stored for record-keeping and dispute handling
4. Sharing of Information
We may share personal information only when necessary:
- With payment gateway providers to process transactions
- With delivery partners to fulfill orders
- With service providers supporting website operations
- When required by law, regulation, or legal authority
All third parties are expected to handle your information securely and responsibly.
5. Data Retention
We retain customer and transaction records for a minimum period of 8 months (or longer if required by law or operational needs), including:
- Order details
- Payment confirmations
- Communication records
This is necessary for dispute resolution, chargeback handling, and compliance requirements.
6. Data Protection and Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.
While we strive to use secure systems, no online transmission or storage method is completely secure.
7. Cookies
BudgetBuy.lk may use cookies to:
- Improve website functionality
- Analyze user behavior
- Enhance user experience
Users can manage or disable cookies through browser settings.
8. User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of their account information
- Ensuring the accuracy of the details provided
Any activity conducted through a user account is the responsibility of the account holder.
9. Access and Updates
Customers may request access to, correction, or deletion of their personal information by contacting our support team.
Requests will be processed within a reasonable timeframe, subject to legal and operational requirements.
10. Customer Consent
By using this website and submitting your information, you consent to the collection and use of your data as described in this Privacy Policy.
11. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on this page. Continued use of the website indicates acceptance of any updates.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us using the details available on BudgetBuy.lk.